We try to keep our website up to date with inventory but sometimes there may be out of stock items. You can always contact us by phone or email to check product availability before making your purchase. If you place an order and an item is out of stock, we will contact you to let you know when it will be back in stock.

RETURNS of merchandise are accepted within 15 days from the date of purchase, the product must be returned in its new condition and in the original packaging (UNOPENED) no exchange or store credit for boxes that are open or damaged. Deposits are refundable within 15 days of the date of purchase. A store credit will be applied when the time is exceeded.

The cartridges are lifetime guaranteed. VODA products are guaranteed for a period of five (5) years on parts and proper functioning, with the exception of electronic components, which are guaranteed for one (1) year. The product guarantees of our suppliers apply according to their policies. It will be our pleasure to assist you and put you in contact with them in need.

We offer a 15 day period to cancel your order. A store credit will be applied when the time limit is exceeded. Store merchandise deposits are refundable within 15 days of the date of purchase. A store credit will be applied when the deadline is exceeded. No refunds for special orders and custom-made products.

We are committed to providing you with as seamless an online shopping experience as possible. We make every effort to present accurate and faithful images of our products on our website. However, it is essential to understand that despite our efforts, variations may occur due to various factors such as screen resolution, individual brightness and contrast settings, and inherent manufacturing or supplier differences. .

We would also like to point out that models may vary from production to production or from supplier to supplier, which may result in minor differences between the displayed photo and the actual product.

To ensure your complete satisfaction, we warmly invite you to carefully inspect each product and its details upon receipt. If you notice any deviation from your expectations, please do not hesitate to notify us within 72 hours of receipt. Our team is there to assist you and resolve any anomaly quickly and efficiently.

From November 1st to April 1st, without exception, deliveries to North Montreal and to remote areas will be made only on major boulevards that are well-cleared of snow and easily accessible to delivery trucks.

Smaller streets, alleyways, narrow passages, and steep roads, which are difficult to access during the winter, will not be served.

Two options are available to the customer:

1.Delivery to the nearest accessible point on a major boulevard (the customer will then be responsible for transporting the products to their residence).

2.Pick-up at the store by the customer.

It is the customer's responsibility to ensure that access to their property is safe and accessible for our trucks to avoid any surprises or additional delivery charges.

No exceptions will be made unless the truck can safely access the location.

Thank you for your cooperation.

We offer local delivery within a radius of 60KM around each branch, a delivery charge applies. Please contact us if you are outside the radius served.

We offer delivery anywhere in Canada via a transport company, please note that deliveries outside the local area are made on pallets and are deposited in front of your residence. We do not bring the products into your residence, you must provide help for heavy and/or bulky products.

For heavy and/or bulky items, our local deliveries are to into the garage or on the main level floor, we do not deliver upstairs or downstairs. Exception for apartment buildings and condo with elevator. For orders outside the local radius, deliveries are made on pallets and are deposited in front of the residence. Do not hesitate to contact us for further information.

Generally when all the ordered products are in stock, the delivery time is around 1-2 weeks. There may be some exceptions, please contact us if you have any questions, 514-296-2015 ou info@voda.ca

We offer a local delivery service with our trucks to keep control over the quality of service. We inspect each product before delivery to limit problems. In the case of damaged goods, they must be reported within 72 hours of delivery or receipt by email with photos to service@voda.ca

Yes, you can choose the desired location for in-store pick-up during your payment, free of charge.